IT Support Technician II
Posted: 07/08/2026
Job Number: 1152
Remote Work Available?: Onsite
Job Description
IT Support Technician II
Location: Englewood, CO (Onsite)
Pay Rate: $29.66
Hours: 40 hours per week
Duration: Contract (12 months+)
Summary:
Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service.
Description:
Preferred Qualifications
#IND1
Location: Englewood, CO (Onsite)
Pay Rate: $29.66
Hours: 40 hours per week
Duration: Contract (12 months+)
Summary:
Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service.
Description:
- Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
- Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
- Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
- Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
- Assist with network equipment troubleshooting and basic infrastructure support.
- Respond to technical support requests while maintaining a high level of customer satisfaction.
- Evaluate user technology needs and recommend appropriate hardware and software solutions.
- Document technical issues, resolutions, and system changes.
- Collaborate with IT team members to share knowledge and improve support processes.
- Maintain compliance with company IT policies, security standards, and best practices.
- Associate's degree in Information Technology, Computer Science, or a related field with 2+ years of relevant IT support experience
- Equivalent combination of education and experience will be considered
- Strong customer service mindset with a commitment to delivering quality technical support
- Excellent troubleshooting skills across desktop hardware and software environments
- Working knowledge of:
- Windows operating systems
- Computer hardware and peripherals
- Printers and print services
- Network connectivity
- VPN technologies
- RSA authentication
- Video Teleconferencing (VTC) systems
- Strong verbal and written communication skills
- Ability to understand user needs and translate them into effective technical solutions
- Team-oriented with a collaborative approach and willingness to share knowledge
Preferred Qualifications
- Experience supporting enterprise IT environments
- Familiarity with IT service management tools and ticketing systems
- Experience supporting users in highly regulated or technical industries
- Excellent communication and collaboration skills.
- Pay Rate: $29.66 per hour
- Available health, life, vision, and dental insurance
- 401K Matching
#IND1
Meet Your Recruiter
Tracey McCotter
People Partnership Executive
People Partnership Executive with over 20 years of recruitment experience, specializing in full-cycle hiring across diverse industries. Partnered closely with hiring managers to understand role requirements, team dynamics, and organizational culture. Known for building strong relationships and maintaining a candidate-first approach. Deep expertise in IT, AI, Aerospace, Defense, and Engineering sectors.
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Discover exciting job opportunities in the vibrant city of Englewood, Colorado! Nestled in the heart of Arapahoe County and a stone's throw from Denver, Englewood boasts a perfect balance of urban amenities and outdoor adventures. With stunning views of the Rocky Mountains and easy access to iconic attractions like the Museum of Outdoor Arts, Gothic Theatre, and Belleview Park, Englewood offers a unique blend of culture and charm. Join a community known for its diverse dining scene, proximity to professional sports at Empower Field at Mile High – home of the Denver Broncos, and endless outdoor activities at nearby Cherry Creek State Park. Jumpstart your career in Englewood and experience the best Colorado has to offer! Browse our job listings today and take the next step towards your dream job.