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Helpdesk Technician

Schaumburg, IL 60193

Posted: 06/25/2024 Industry: Other Area(s) Job Number: 764 Remote Work Available?: Onsite

Job Description

Links Technology Solutions is currently seeking a Helpdesk Technician to fill an opening with a Media and Information Services company located in Schaumburg, IL. The candidate would provide desktop and help desk support to our client through a variety of tools and onsite support. In this role, the candidate will be responsible for providing level 1 / level 2 support over the phone as well as in person at times. This is a fast pace and dynamic environment. There are opportunities to always learn new technologies and to expand your experience.

Qualifications of the Helpdesk Technician
  • Ability to research solutions or information regarding technical issues with minimal supervision.
  • Experience with a minimum 1 year in the IT field.
  • Experience working with Cloud solutions (Google, Microsoft)
  • Working knowledge of Windows 10/11 Operating System
  • Understanding of basic IT and networking fundamentals
  • Intermediate expertise in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Excellent interpersonal skills and must be able to effectively communicate with users and vendors
  • High energy level, passion for teamwork, continuing education, and provide exceptional customer service

Responsibilities of the Helpdesk Technician
  • Troubleshoot support desk calls with hardware and software
  • Hardware upgrades and repairs to include memory, hard drive, OS builds, patching, installing software
  • Learn new aspects of technologies as new products are introduced.
  • Update support tickets with detail
  • Follow up with customers with updates to tickets
  • Site visits for installs and customer service

Benefits of the Helpdesk Technician
  • Location: Onsite role in Schaumburg, IL
  • Paying up to $45,000.00
  • Direct hire role 
  • 2 weeks PTO
  • Medical / Dental / Vision
  • 401k Non-matching


Meet Your Recruiter

Amber Boytis
Sr. Technical Recruiter

Senior Technical Recruiter and business professional with 13+ years of progressive experience and responsibility. A dedicated partner with candidates and hiring managers from the front line to the C-suite. Demonstrated results in identifying quality candidates in a variety of industries across all job families with strong expertise in IT and Engineering.

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About Schaumburg, IL

Explore exciting job opportunities in and around Schaumburg, Illinois today! Nestled in the vibrant state of Illinois, Schaumburg offers a perfect blend of city convenience and suburban charm. This thriving area boasts a dynamic business scene with a plethora of companies across various industries, including technology, healthcare, and finance. With easy access to attractions like Woodfield Mall, boasting over 300 stores, the renowned LEGOLAND Discovery Center, and world-class dining options such as Chicago Prime Steakhouse, there's never a dull moment in Schaumburg. Don't miss out on the chance to be part of this bustling community and take your career to new heights in Schaumburg! Start your job search now.