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Help Desk Technician

Chicago, IL 60632

Posted: 06/07/2024 Industry: Other Area(s) Job Number: 755 Pay Rate: $35/hr - $38/hr Remote Work Available?: Hybrid

Job Description

Links Technology Solutions is currently seeking an experienced Help Desk Technician to fill an opening with an investment company. 

Responsibilities of the Help Desk Technician
  • Install, test and update computer equipment (computers, servers, peripherals, operating systems and software applications).
  • Evaluate, test, implement and integrate new software applications.
  • Provide user support and basic training on computer hardware and software both in person and over the phone to remote users. 
  • Provide executive level support experience to executives for office and in-home application.
  • Troubleshoot system and network problems, diagnosing and working with vendors to solve problems with defective hardware products and malfunctioning software.
  • Set up and maintain printers, AV systems and other shared IT equipment, as needed, to ensure a simple, seamless and reliable user experience.
  • Provide mobile device support and synchronization with office hardware and software.
  • Coordinate cybersecurity training and protocol implementation across the office.

Qualifications of the Help Desk Technician
  • Minimum 2 years of hardware and software support experience
  • Telecommunication support experience
  • IT teaching and/or training experience
  • Knowledge of internet security and data privacy principles
  • Experience with Windows Mac operating systems, GSuite, Box, Slack, IPhone, and Global relay
  • Experience working in a regulated tech environment
  • Demonstrated use of consistently good judgment in managing and protecting highly confidential information

Benefits of the Help Desk Technician
  • Location: Downtown Chicago, IL – Hybrid role (MUST be able to work onsite 3-4 days per week)
  • Paying up to $38/hr
  • Long term contract with the possibility of contract to hire
  • Medical/Dental/Vision
  • 401k Matching
  • 2 weeks PAID vacation


Meet Your Recruiter

Amber Boytis
Sr. Technical Recruiter

Senior Technical Recruiter and business professional with 13+ years of progressive experience and responsibility. A dedicated partner with candidates and hiring managers from the front line to the C-suite. Demonstrated results in identifying quality candidates in a variety of industries across all job families with strong expertise in IT and Engineering.

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